Terms Of Use

By accessing and making use of the Site you accept the Terms.

We may change the Terms at our discretion and without notice.  The current Terms will be available on the Site as they are changed.  By continuing to use the Site you accept the Terms as they apply from time to time.


All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. Payment can be made by any of the methods specified in the Payment section of the Site and payment will be debited and cleared from your account  Debits to your account will appear as A & O Ventures Ltd
This website uses Lloyds TSB Cardnet/Sagepay to process all payments.  Lloyds TSB Cardnet/Sagepay is a third party secure banking facility by Lloyds Banking Group.

Data Protection

Any information you supply to us when you use this site will be used in accordance with our Privacy Policy.


Click here for delivery details

Damaged Goods

If a product  is damaged through the delivery please contact us within 48 hours of receiving.

Returns Policy

Click here for our returns policy

Questions & Comments

If you have any questions or comments or are unhappy with any aspect of our service telephone us on customerservice@highbird.com
All correspondence is treated as confidential.


The images and designs used on High Bird website are the property of High Bird or their respective copyright owners.
As a user of the website you acknowledge that all copyright, trademarks and other intellectual property rights in and relating to High Bird website are vested in High Bird or our partners where appropriate. You must not use, reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
All content included on this site, such as text, graphics, logos, button icons, images, and HTML, is the property of High Bird. All of which is protected under copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of High Bird and protected by copyright laws.


All prices and information shown on this website are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. To report an error please contact customerservice@highbird.com.

Agreement Changes
High Bird reserves the right to change the terms of this agreement when it is deemed necessary and post a new version on our website. The new version will take effect from the day of posting on the site. Price and availability information are also subject to change without notice.

Losses and Liability

We cannot guarantee that this Site will operate in accordance with your expectations or will be error free.  We are not obliged to update this Site, but may do so from time to time and we reserve the right to modify, restrict access to or close the Site from time to time.
Subject to the next paragraph, we will be responsible for any losses you suffer as a result of us breaching these Terms, if the losses were reasonably foreseeable to both you and us when you commenced using the Site.  We will not be responsible for any business loss (including loss of profits, revenue, contracts, data or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.
Our liability to you in connection with this Site (whether arising from negligence, breach of contract or otherwise) is only to take such actions as are reasonably required (in our sole discretion) in order to:
Remove or delete data that is erroneous; or
Remove or delete data that is in dispute; or
Correct data that is erroneous.
Nothing in these Terms excludes or limits our liability for fraud or for death or personal injury arising from our negligence or for any other matter in respect to which it would be unlawful to limit or exclude liability.
We make no warranties or representations about the Site or any of the content.


If any term, condition or provision of these Terms is determined to be unlawful, invalid, void or for any reason unenforceable, the validity and enforceability of the remaining Terms will not in any way be affected or impaired.

Law Governing the Terms

Use of this Site and these Terms are subject only to the laws of England and Wales which exclusively govern the interpretation, application and effect of the Terms.


The Courts of England and Wales have exclusive jurisdiction over all claims or disputes arising in relation to, or out of, or in connection with, this Site and its use and the Terms.
The Site is aimed at users in the United Kingdom.  Some of the information in the pages contained in this Site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available on the Site complies with the regulatory regime other than in the United Kingdom.

Entire Agreement

The Terms constitute the entire agreement between you and us relating to your use of the Site.

Your Conduct

You must not use the Site in any way that causes, or is likely to cause, the Site, or, access to it, to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content from your computer to us and you must use the Site for lawful purposes only.
You must not use the Site for fraudulent purposes or in connection with a criminal offence or other unlawful activity.
You may not provide a link to the Site from any other website without our written consent.